Shipping policy

Shipping

Orders are typically processed within 1-4 business days from the date of purchase. This includes order verification, packaging, and dispatch. (Add on Shipping times) 

Estimated delivery times depend on the shipping method chosen and the destination. Standard shipping within Australia typically takes 4 -14  business days, while express shipping may arrive sooner (within 2-7 business days).

Once your order is dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment and estimate its delivery date.

Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. Frankl is not liable for orders lost due to incorrect or incomplete addresses provided by the customer.

We work with reputable shipping partners to ensure reliable and timely delivery of your orders. However, we cannot be held responsible for unforeseen delays caused by external factors beyond our control, such as weather conditions or postal service interruptions.

In the rare event of a lost or missing package, please contact our customer service team immediately. We will work with the shipping carrier to investigate and resolve the issue promptly.

Policy Updates:

Our shipping policy is subject to change without prior notice. Any modifications will be reflected on our website accordingly.

For further inquiries or assistance regarding shipping, please don't hesitate to reach out to our customer service team.